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Reduce labor costs and improve customer experience
IntelePeer’s SmartAgent™ for inbound contact centers is helping businesses to quickly automate agent responsibilities and empower self-service for a faster ROI — with a more efficient over-the-top approach. Businesses can now improve customer experiences and CSAT with the latest hyper-automation capabilities — resulting in immediate in-quarter payback on their SmartAgent investment.
Powered by IntelePeer’s Communications Automation Platform, SmartAgent features generative AI, advanced analytics, and omnichannel orchestration, versus traditional live agent-led contact centers. Hyper-automate your inbound contact center today.
For more information, visit: https://intelepeer.ai/platform/smartagent/
Why SmartAgent? Get these benefits and more:
Manage spikes in call capacity
– Handle high call volumes with virtual agents
– Eliminate customer wait time to speak with a live agent
Reduce costs
– Activate virtual agents to handle repetitive tasks
– Leave more complex tasks to live agents
Avoid compliance issues
– Let virtual agents gather and handle sensitive data
– Ensure PCI and HIPPA compliance
Minimize average handle time (AHT)
– Accurately route calls to the right source
– Capture customer intent and decrease call resolution time
Contain up to 70% of customer interactions
– Increase customer call containment rate with self-service
– Human-like interactions resulting in faster self-service
Increase CSAT scores
– Bot training up to 5x faster
– 24/7 customer service
| SmartAgent seat GOLD | SmartAgent seat DIAMOND | |
|---|---|---|
| Basic automation | ||
| Voice | X | X |
| SMS | X | X |
| Insights | X | X |
| DTMF IVR | X | X |
| TTS | X | X |
| Inbound API trigger | X | X |
| Standard automation | ||
| MMS 1 | X | X |
| Insights (user-defined) | X | X |
| ASR (rule-based directed speech) | X | X |
| Social messaging 1 | X | X |
| Call recording | X | X |
| Integrations (through inbound APIs) | X | X |
| SmartApp | X | X |
| Advanced automation | ||
| Advanced integrations | X | |
| Conversational AI (NLP bot built by Managed Services) | X | |
| Call transcript | X | |
| List Management | X | |
| Hyper automation2 | ||
| SmartQueuing™ | Add-on | Add-on with generative AI |
| Generative AI w/ dynamic rephrasing | X | |
| Customer’s specific data augmentation | X |
Telco Fair Usage included
Add-on: Reputation Management, inbound spam template,
Not included (must buy a la carte): Number rentals (TF, DID) and offshore and international
1 Feature coming soon
2 SmartAgent Diamond has an option to add additional hyper-automation Managed Services package (mandatory in 2023). Containment capability increased with the automation offered by the AI with different package.