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Get day one insights
SmartAnalytics, part of SmartAgent and SmartOffice, delivers immediate AI Agent performance insights from Day 1. The summary dashboard highlights key metrics such as containment rates, transfer rates, and interaction durations. The detailed dashboard provides deep insights based on specific intents and outcomes, aiding the optimization of conversational flows and AI responses. Custom metrics and dashboards can also be created to meet specific KPIs and business needs.
Track trends from interactions
SmartAnalytics features Interaction Explorer to analyze conversation content. With IntelePeer’s recording and transcription, businesses gain a complete view of customer experiences. Users can filter, view, and analyze interactions with metadata, search transcripts for specific terms, track conversations in reports and dashboards, and listen to audio. Semantic Search enhances this by quickly locating relevant interactions and extracting insights with simple queries.
Visualize data your way
Users get near real-time analytics for quick decision-making and improvements. The Self-Service BI/Edit feature enables custom dashboards for specific conversational AI data analyses. SmartAnalytics allows data export to existing BI systems, with secure sharing through Snowflake Share and Reader Accounts for seamless cross-organizational collaboration.
