Cloud communications provider recognized for superior customer service
San Mateo, CA – May 3, 2017 – IntelePeer, a leading provider of business communications including cloud-based communications, cloud contact center, enterprise voice services, and SIP trunking, was named the winner of a Gold Stevie®Award in the Customer Service Department of the Year category in The 15th Annual American Business Awards today. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 20. Tickets are now on sale. More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, and IntelePeer was nominated in the Customer Service Department of the Year category.
The IntelePeer Customer Service Department was chosen for this award due to the highly personalized and expert support it provides to its customers. When IntelePeer customers call the 24/7 support line, they are immediately connected to an engineer who is trained to solve the problem, whereas most other providers take the information down and require a callback. Each customer is assigned to an account manager who has extensive telecommunications experience to assist with day-to-day questions and operations. The company consistently receives high customer satisfaction scores due to the team’s willingness to support customers, no matter what, even if the issue is not related to IntelePeer’s network.
“We are honored to have been selected for this prestigious Gold Stevie award,” said Matt Edic, Chief Experience Officer at IntelePeer. “Congratulations to our team who is committed to customer success, and goes above and beyond to ensure industry-leading service.”
More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense, and every organization that has won should be proud,” said Michael Gallagher, president and founder of the Stevie Awards.
Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.