Turbocharge your contact center

Get the latest automation and self-service capabilities with IntelePeer’s SmartAgent and SmartEngage for contact centers.

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Why automate?

Many businesses cannot afford the cost of having to rip and replace their legacy contact center infrastructure. Instead, they’re leveraging IntelePeer to achieve greater productivity and ROI.

Omnichannel automation

Connect with customers on their preferred channel.

Artificial intelligence

Deliver personalized, intelligent, and insightful interactions.

Advanced analytics

Capture and measure actionable interaction insights.

*Nemertes Research 2020

Improve your customer experience with the latest capabilities for your contact center:

Cloud delivered. Enterprise-grade. Ready for the future. No rip and replace required.

Watch this webinar to learn how you can enhance existing contact center capabilities and investments with smart automation.

Contact center support phone operator with headset working in call center

AUTOMATION

Cloud-based call routing

Get your customers to the right place at the right time with intelligent routing. Set up a chatbot to handle simple tasks and save time, money, and resources by having agents only handle more complex ones.

Offer self-service options

By 2025, 53.5% of customer interactions are expected to use AI combined with self-service and workflows.* Automate processes so customers can handle basic tasks independently, such as paying bills checking balances, and buying products.
*Nemertes Research 2020

Customer service engagement

Keep customers and employees up to date with automated omnichannel notifications and communications powered by AI. Inform customers of order status, product updates, discounts, and more.

BUILT FOR THE ENTERPRISE

Easy to use

With low-code and no-code applications, embeddable AI, a drag-and-drop flow builder, and pre-built templates, IntelePeer’s contact center solution provides immediate enhancements to the customer experience.

Easy to implement

IntelePeer’s SmartAgent and SmartEngage have direct integrations and APIs to fit seamlessly within your current infrastructure. Easily integrate with your product databases, CRMs, and employee directories.

Expert guidance

Our Managed Services team can become an extension of your team to help you gain expertise, customize your business processes, accelerate implementation, and see results more quickly.

Benefits of modernizing your contact center

IntelePeer.ai can help you modernize the vital lifeline between you and your customers, empowering businesses to enhance satisfaction and retention, improve survey response rates, increase completion rates and cross-sell and upsell conversions while eliminating downtime, truncating call resolution times and decreasing appointment cancellation rates. Moreover, our AI-enabled automation solutions can drive localized and contact-less customer experience via self-service capabilities, optimizing staffing and minimizing costs.