Tech Tuesday: Cassie Shawl, Customer Success Manager

Apr 12, 2022

2 minutes

Welcome to another edition of IntelePeer’s Tech Tuesday series. This week Cassie Shawl, Customer Success Manager, tells us how the constantly changing aspect of technology challenges and intrigues her. She advises women to go after interests and learn from mistakes.

1. What first got you interested in working in technology?

The ever-changing nature of technology is alluring to me. I like to constantly learn and think freely. I found ways to expand my knowledge base and grow into my current role by working directly with our customers to help grow and improve their business through technology.

2. What AI or machine learning capabilities are you most looking forward to?

I find all of it fascinating and wonder how we will all benefit from all the advancements in the future. I am intrigued with how AI and machine learning can benefit healthcare and aid in symptom checking to help primary care diagnostics.

3. What was the most challenging aspect of your career and how did you overcome it?

The most challenging part of my career is that it is ever-growing by nature. A day does not go by without having an opportunity to learn something new. I can overcome it because it’s what I love about technology. There is always something new to learn and consider.

4. Any advice for women who want to join the tech industry?

My best advice is to never be afraid to try. If something piques your interest, go for it. Even if you fail, you will learn something from your experience. Think outside of the box and ask questions. I have learned that questions tend to provoke problem solving.

5. What advice would you give your younger self who is just starting in the workforce?

Be patient, confident and open to adapting to change. Always give your best effort and know that sometimes a problem cannot be solved in a single day. If you are uncomfortable, it simply means you are learning.

Bonus: Who is your tech role model?

I always looked up to my father, Richard Shawl. He was in telecommunications right out of the Navy and became a leader in his field. I admired how hard he worked to improve communications as technology evolved. He was a forward thinker and inspired me to take chances and learn new things along the way.

Knowledge is power.

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