Streamline your healthcare organization with intelligent communications solutions

Mar 7, 2023

3 minutes

Artificial intelligence (AI) is changing the way we communicate and interact with each other, and this is especially true in the healthcare industry. With intelligent communications, healthcare providers can automate their workflows and improve the way they communicate with patients and each other. In this article, we will explore how AI is being used to create intelligent communications, transform healthcare organizations, and enhance the patient experience.

What is intelligent communications?

Intelligent communications is the use of advanced communication technologies, such as AI and communications automation, to improve the way we communicate and interact with each other.

Communications automation allows healthcare providers to send updates to patients and each other 24/7, with little to no human intervention needed, via omnichannel chatbots, messaging platforms, and video conferencing software. For example, a chatbot can send appointment reminders to patients or supply personalized health updates based on their medical history. This not only speeds up the process but also frees up staff to focus on more important tasks.

Increased efficiency with intelligent communications

Intelligent communications can also increase the efficiency of healthcare organizations. With communications automation, healthcare providers can send out multiple communications at once, reaching all stakeholders in one go. This means that messages are delivered and responded to more quickly, which can be especially important in emergency situations.

Do you want to learn more about modernizing your contact center and accelerating customer engagement with generative AI and automation? Schedule an AI and automation Customer Interaction Intent Study with IntelePeer now.  

Improved patient experience

Intelligent communications can also improve the patient experience by supplying a more personalized and streamlined experience. Workflows triggered through communications automation platforms can ensure that patients receive the correct information at the right time, while self-service tools empower them to take control of their own care.

How to implement intelligent communications

To implement intelligent communications in a healthcare organization, it is important to first find the specific communication needs of patients and staff. This may include compliance requirements, what types of communication channels are most used, as well as what types of information needs to be communicated. Once these needs have been identified, healthcare organizations can choose the best communications automation platform to support their efforts.


Intelligent communications is transforming the way healthcare organizations communicate and interact with each other. By using AI and communications automation, healthcare providers can improve the efficiency of their operations, reduce costs, and enhance the patient experience. By implementing intelligent communications, healthcare organizations can provide their patients with the care they need, anytime, anywhere, on any device.

Partner with IntelePeer to transform your communications using automation and AI. From appointment scheduling to customer service exchanges, we have you covered. Contact us to learn more.

Heather Hancock

Heather brings 15+ years of experience in automation and cloud communications to the IntelePeer team. With a background in telecom, Heather is a skilled product and solutions marketer with strong GTM, messaging, and vertical marketing experience. Heather spends her time walking her pit bull, Bella, singing in a pro karaoke league, and being a cool aunt to her 7 going on 17-year-old niece, Adeline.

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