IT departments: Resolving your IT changes with low-code and no-code apps

Jan 19, 2022

2 minutes

“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”
– Charles Darwin.

We’re seeing a change in demand from IT stemming from factors such as cyber security, pandemic pressures, and work from anywhere (WFX). In fact, “72% of technology professionals said the shift to remote work created additional work for IT departments” (SWZD, 2021).

These changes will require your team to respond quickly. Let’s look at some of the impacts of the changes coming up:

  • Expected 3.6% IT budget increase (Gartner, 2021),
  • Optimistic view of revenue with 61% of organizations expecting increases in revenue (VentureBeat, 2021)
  • The need to stay competitive with the rising salaries of IT developers and engineers (, 2021)
  • Higher demand for IT services across nearly every industry (Communications of the ACM, 2021)

Will your IT team be able to handle the rollercoaster ride?

How are teams adapting to change?

IT departments across industries are turning to low-effort, high-reward solutions to retain and recruit developers who want to work with new software and save time learning new skills. Enterprises are already planning to spend more of their tech budget on services that relieve IT of work – including many WFX-related tasks (SWZD, 2021).

This approach provides a clear path forward for IT. Own the solution, hand off simpler tasks, and free up time for developers to focus on new and fulfilling opportunities (Communications of the ACM, 2021).

Atmosphere Marketplace helps handle change

IntelePeer’s Atmosphere Marketplace fits the future of IT in many ways. Its growing library of low-code and no-code applications is state-of-the-art, without a complex interface. And with positive budget outlooks, a tool that saves you time and money is an obvious contender for future investments. How exactly do these apps help handle change?


Atmosphere Marketplace’s low-code apps require:

  • Minimal coding
  • Some IT expertise
  • IT use and ownership

With a majority of the development already done, all your team needs to do is plug and play. This secure solution significantly shrinks development timelines.

Our payment processing app is a great example. Your team can quickly enable customers to securely make a payment over the phone. This also removes the burden from the call center. Your team can quickly add credit card processing capabilities into our app’s pre-existing workflow. This, opposed to coding a similar app from scratch, saves dozens of development hours. But Atmosphere Marketplace gets better. Some apps don’t even require IT.

Do you want to learn more about modernizing your contact center and accelerating customer engagement with generative AI and automation? Schedule an AI and automation Customer Interaction Intent Study with IntelePeer now.  


No-code apps eliminate the development timeline altogether. These apps require:

  • Zero coding
  • No IT expertise
  • Marketing, customer experience, or operational use

Your IT team can hand off the task of setting up and managing no-code apps like post-call surveys. A marketing, customer experience, or operational team can easily build and distribute surveys to collect customer feedback in real time. The no-code apps in Atmosphere Marketplace make change easy. You can complete setting up an app within minutes.

How will you handle change?

There’s no denying that change in your team’s future. Low-code apps can help save time, and no-code apps can remove tasks from your team entirely. These straightforward apps can help attract and retain developers who will be able to concentrate on more advanced and rewarding work. You may face challenges with some changes in the future, but Atmosphere Marketplace isn’t one of them.

“We can’t be afraid of change. You may feel very secure in the pond that you are in, but if you never venture out of it, you will never know that there is such a thing as an ocean, a sea.”
– C. JoyBell C.

Stevie Mulia

Stevie brings 23 years of product and software development experience to the IntelePeer team. With a background in telecommunications, FinTech, consumer electronics, and automotive, Stevie utilizes his vast experience leading cross-functional teams to build excellent products that solve critical customer needs. Outside work, Stevie enjoys traveling, photography, and spending time with family.

Knowledge is power.

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