How automation and generative AI unleash high ROI

Nov 21, 2023

2 minutes, 6 seconds

Digital innovations have revolutionized front-end operations, providing customers with unparalleled speed, ease, and convenience. Through the practical application of automation technologies, businesses can transform their business processes & customer engagement methods and empower their agents to deliver optimal results.

Over recent years healthcare, financial, and retail organizations have battled significant obstacles, mainly due to labor shortages and restricted personnel interactions. By implementing automation, these companies sought to reinvigorate customer interactions while empowering their agents.

In doing so, they hoped to overcome obstacles while maintaining high-quality consumer experiences. Following are some cases of how businesses can achieve better results by employing automation to revamp customer interactions while empowering agents to focus on complex interactions.

Do you want to learn more about modernizing your contact center and accelerating customer engagement with generative AI and automation? Schedule an AI and automation Customer Interaction Intent Study with IntelePeer now.  

Automation is transforming customer experience

Generative artificial intelligence (AI) is an effective tool that empowers businesses to deliver faster and better support when integrated into a broader automation or customer experience (CX) strategy. Here are some use cases of generative AI for customer service demonstrating how automation can transform CX across various industries.


Appointment management systems can optimize scheduling and reduce cancellation rates by leveraging the capabilities of generative AI. Incorporating self-service features also gives patients greater control by enabling them to change or cancel appointments whenever convenient.


Financial institutions can improve their services by automating the loan application process. AI systems can quickly review client financial data, accelerating the clearance process. Automated fraud detection programs quickly spot fraudulent activity as it occurs. By doing so, customers are better protected from financial loss risks, offering them a better experience. 

Automating repetitive procedures allows financial institutions to expedite operations, eliminate human error, and increase client satisfaction. Additionally, generative AI facilitates quicker response times, improving client experiences and boosting confidence in financial services.


The vast amount of customer data in the retail industry poses a significant challenge for personnel to manually analyze and use to improve customer service. However, AI algorithms can completely transform this procedure by quickly sorting through the data and producing promotions, discounts, and customized suggestions for individual consumers.

Modern e-commerce has led to substantial improvements in the retail sector, which have improved CX overall. Customers can receive real-time notifications about their orders and even track them throughout the fulfillment process using automated systems.

Enhancing CX and ROI with IntelePeer’s AI-enabled Communications Automation Platform

IntelePeer’s AI-power Communications Automation Platform revolutionizes communications and applications. It reduces expenses, enhances the user experience, and drives immediate ROI. Contact us today to simplify communications automation for your business and contact center.

Heather Hancock

Heather brings 15+ years of experience in automation and cloud communications to the IntelePeer team. With a background in telecom, Heather is a skilled product and solutions marketer with strong GTM, messaging, and vertical marketing experience. Heather spends her time walking her pit bull, Bella, singing in a pro karaoke league, and being a cool aunt to her 7 going on 17-year-old niece, Adeline.

Knowledge is power.

Subscribe to the IntelePeer newsletter and you’ll receive monthly educational content on how to streamline communications and operations with customer service automation.