Glossary term
Text to speech (TTS)
Text-to-Speech (TTS) technology converts written text into spoken language, significantly enhancing customer experiences. By automating tasks, improving accessibility, and personalizing interactions, TTS elevates the overall customer journey.
TTS powers interactive voice response (IVR) systems and virtual assistants, enabling efficient and 24/7 customer support. It aids visually impaired customers by reading digital content aloud, making websites and applications more inclusive. Additionally, TTS personalizes messages, maintains consistent branding, and reduces wait times, ultimately leading to a more seamless, efficient, and personalized customer experience.