63%1 of customers will leave for a competitor if they have one unpleasant experience.

An agent-centric approach in the contact center is no longer enough.

Customers are demanding a best-in-class customer experience, which requires a customer-centric approach complete with self-service, 24/7/365 support, and omnichannel communications.

To stay competitive and increase revenue, organizations must reimagine the contact center and transition to a customer-centric approach- using communications automation and GenAI.

Tune into this 25-minute webinar minisode to learn:

  • Why a customer-centric approach is critical to success
  • Quick customer-centric changes you can make
  • What a full customer-centric strategy should include
  • Where communications automation and GenAI can transform CX
  1. Ati.ac ↩︎

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Are you ready to reimagine your contact center?

Meet with IntelePeer’s communications automation with GenAI experts for a 30-minute demo. You’ll see how the technology can transform your contact center from an agent-centric to a customer-centric approach. Schedule a 30-minute demo with IntelePeer now.