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Smart Automation – IntelePeer’s Communications Automation Platform
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Enhance your customer experience with AI-powered Intelligent Virtual Agents (IVA)
Fill in the gaps in your customer communications
Increased revenue growth
Enable hyper-personalized scalable and efficient customer interactions leading to upsell/ cross-sell opportunities.
Improved CSAT/ customer experience
Deliver a better customer experience with personalized, streamlined. interactions and self-comprehensive self-service functionalities.
In-quarter ROI
Automate routine tasks and processes, increasing efficiency leading to immediate cost saving savings and productivity gains within the quarter.
Significant labor cost reduction
Offset costly human agents with virtual agents, significantly reducing labor costs while streamlining productivity.
Automate interactions with your IVA
Offer personalized self-service options
Enhance your overall customer experience. In the event that a live agent is necessary, seamlessly route to the right agent and department.
Automate repetitive agent tasks
Leverage IVA AI functionality to streamline tasks.
Streamline tasks such as appointment scheduling balance inquiries, and account updates. Offer around the clock support 24/7/365 without the need of a live agent, freeing up agent time.