AI in the contact center: How artificial intelligence is transforming digital customer service
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How to use worldclass AI to streamline data and solve problems.
Mack Greene, SVP of Digital Transformation, shares how generative AI is at the core of today’s top technology. IntelePeer has developed techniques to assess why your end users are reaching out to you, and to evaluate common threads and themes to help you improve your overall customer experience approach.
Episode transcript
We are at an exciting and transformative moment in technology – and it’s all being led by generative AI. With AI, powered by IntelePeer’s knowledge and platforms, you can reduce the cost of doing business and improve revenue, while improving your customer experience. Consider that the contact center market represents $300 billion in annual labor expenses. 2/3 of them are currently understaffed and turnover rates are near 40%. However, there’s some good news here, in that technology and consumer preferences are fundamentally changing the need for traditional solutions. One place that every business should consider leveraging gen AI is applying it to listen to your current customer interactions within your IVR as well as the conversations your call center agents are having.