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SmartAnalytics
Gain visibility into omnichannel customer interactions with actionable, on-demand analytics powered by AI.
Rich data analysis in real time
– On-demand reporting
– Omnichannel dashboards
– Historical trends
– Powered by generative and conversational AI
Details at your fingertips
– Drilldown and filtering
– Explore underlying data
– Location-based performance
Integrate with open APIs
– Leverage existing apps and platforms
– Automated data delivery
– Flexible reporting
Data alerts to your inbox
– Set up threshold and anomaly notifications
– Summary reports
– Schedule by frequency and time zone
Capture all interactions in one place
Visualize data with on-demand reports and dashboards across channels
Seeing the full picture of your communications can be easy. With our intuitive dashboards and reports you can access real-time and historical data across channels.
Make data-driven decisions
Track and drive the KPIs that matter most to your customer experience
Analyze your data with drill-down tools and filtering. Set up alerts based on thresholds or anomaly detection that can be delivered directly to your inbox – all driven by AI.
Add flexibility with APIs
Gain a deeper understanding of your data by integrating with your current platforms
Get more flexibility with your omnichannel reporting. Use our APIs to deliver data from our platform to your other existing reporting and business intelligence platforms.
Look at our dashboards in action
Voice services dashboard
Access voice analytics:
- Total calls
- Call completion status
- Disconnect reason
Messaging dashboard
See messaging metrics:
- Total messages
- Messages sent
- Messages received
SmartFlows dashboard
View SmartFlows analytics:
- Active flows
- Flow executions
- Average flow duration
Reputation management dashboard
Track reputation management data:
- Number ratings over time
- Standing by vendor
- Numbers by rating
Why choose IntelePeer SmartAnalytics
Without the right data, you’re flying blind, and your customer experience will show it. Cut out the guesswork, and turn communications content into predictive, decision-making insights, industrial trends and performance metrics collected by our AI solutions and displayed on easy-to-use dashboards. Speak with a representative today about SmartAnalytics.