Customer Acknowledgement of Emergency Service Limitations

Please take a moment to review this important information about the limitations associated with IntelePeer’s Emergency Services.  

Your use of Atmosphere® Emergency Services after January 6, 2022 is your acknowledgment of these limitations.

Each of the obligations set forth in this acknowledgement extend in each instance to Customer and its end users if any.

The IntelePeer Emergency Service differs from a traditional telephone company. You acknowledge and understand that IntelePeer (or “IntelePeer”) does not support traditional 911 and access to emergency services under the Emergency Service.

IntelePeer’s Emergency Service differs from traditional emergency 911 services that you receive from the telephone company in several important ways described below. YOU AND ANY OF YOUR END USERS SHOULD MAINTAIN AN ALTERNATIVE MEANS OF CALLING EMERGENCY 911 SERVICES

1. Customer releases, and will obtain from its end users waivers releasing, IntelePeer from any and all claims or liability that may arise related to Emergency Service, except with regard to the obligation to ensure that the interconnection trunking arrangements are 911/E911 compatible. Customer bears sole responsibility for providing any emergency services to its end users and for any costs associated with providing these services and payment of any governmental fees or assessments related to 911/E911 or alternative 911 services. Customer agrees to indemnify and hold IntelePeer and all of its affiliates, subsidiaries, employees, shareholders, agents, vendors, and representatives harmless from any and all claims, damages (direct and indirect), suits, costs, charges, or fees (including attorney’s fees and court cost) arising from or related to the provision of Emergency Services, or Customer’s provision of emergency services to its end users.

2. Emergency Service Responders MAY Not Automatically Know The Number or Location

Unlike traditional emergency 911 services, when you or your end users call 911 using the IntelePeer Emergency Services, the emergency personnel receiving the call may not be able to automatically identify the phone number or the physical address from which the call originates. You or your end users might need to tell the emergency personnel the nature of the emergency, give them the phone number, and describe the physical location. If the call is dropped for any reason, emergency personnel may not be able to call back or find the location.

3. The Call May Not Reach the Correct Emergency Service If the Service Registers An Incorrect Service Address

If you register for Emergency Service using an incorrect physical address, emergency calls may be routed to the incorrect emergency service provider. The emergency personnel may not be able to respond to the emergency, transfer the call to the geographically appropriate emergency center or otherwise provide assistance.

4. The Call May Not Reach the Correct Emergency Services If the IntelePeer Telephone Number Does Not Match Your Actual Geographic Location

Emergency service personnel cannot accurately track the location through our system and it is therefore important that the location registration remains updated. For example, if you live and use your IntelePeer equipment in Virginia where the area code is 703, but your assigned IntelePeer telephone number has an area code of 212, an area code associated with New York City, when you dial 911, you may not be able to reach any emergency personnel. Even if you do reach emergency personnel, you may not be calling the emergency personnel near your actual location (the Virginia caller may be calling emergency services located in New York) and the emergency personnel may not be able to transfer the call to respond to the emergency, or otherwise provide assistance.

5. The Call May Not Reach the Correct Emergency Services If The IntelePeer Equipment Is Moved to a Location Different From the  Address Initially Registered

It is important that the location of the Emergency Service is accurately registered every time the IntelePeer equipment is moved. If the IntelePeer equipment is moved to another location without reregistering, when a call is made to 911, to the call may not reach any emergency personnel. Even if emergency personnel is reached, the call may not be completed to the emergency personnel near the actual location if the location has not been updated and emergency personnel may not be able to transfer the call, respond to the emergency, or otherwise provide assistance.

6. The Call May Not Reach the Correct Emergency Services If The New Location Is Not Re-Registered Or Call 911 Within [48 Hours] of Updating Your Location

It is important that the location of the Emergency Service is accurately registered every time the IntelePeer equipment is moved. Location changes may take up to 48 hours for the location change to be reflected in our records. During that time, to the calls may not reach any emergency service provider or may not reach the correct emergency services provider.

7. 911 Service Will NOT Work If There Is A Power Outage, A Network Outage Or Disruption

Outages in the electricity and problems with the connection, including network congestion, will disrupt the Emergency Service making emergency calling using Emergency Service unavailable.

8. 911 Service Will NOT Work If the Service Is Disconnected

If a service outage occurs due to a suspension of the service account, due to billing issues or for any other reason, the Emergency Service will not be available for making any emergency calls.