Healthcare communications transformed

Modernize the patient experience and boost satisfaction with Smart Automation

The healthcare industry is rapidly undergoing changes to care delivery and evolving patient expectations. From a shift in volume-based to value-based care, healthcare providers are moving from the pandemic crisis response to recovery and renewal, with added pressure to adapt to a new patient-centric, always-on digital care model — that’s accessible from anywhere.

This means being able to:

• Create continuous touchpoints throughout the patient experience
• Support virtual care through various communication channels and digital self-service
• Integrate data from EHRs (electronic health records) and PMS (patient management systems) to create a complete picture of a patient’s health
• Protect patient data, such as medical history, test results, prescriptions, and other sensitive information
• Optimize the time employees spend on patient care by automating administrative tasks and common needs
• Streamline appointment management with automated scheduling, as well as voice and SMS reminders
• Maximize ROI by reducing no-show appointments to keep a full schedule and ensure timely visits