DATASHEET

Company overview

Powering the NEW customer experience

We enable companies to communicate better — driving more revenue, improving their customer experience, and making better business decisions. Leverage omnichannel communications with robust AI, integration, analytics, and advanced self-service capabilities, all delivered through a single, easy-to-use cloud platform that works seamlessly with your existing business solutions. Our Communications Automation Platform makes it easy to create a new customer experience that engages audiences, streamlines processes, and keeps employees productive. If you want to focus less on the technology part and more on the customer experience, we’ll help take care of it with our Managed Solutions program.

  • Omnichannel automation
  • Artificial intelligence
  • Low / no-code
  • Actionable insights
  • Ease of implementation

Solve challenges and see big results

39

%

Reduce operational costs by 39% with AI and omnichannel automation.

61

%

Increase revenue by 61% with analytics and AI.

63

%

Improve CSAT by 63% with more communications channels.

Managed Solutions program

Short on time or resources? We’re here to help accelerate implementation, help you deliver results quicker, and provide best practices. Leverage our Managed Solutions for simple or more complex integrations and workflow automations using conversational/generative AI and analytics.

A little more about us

  • 20 years in the business
  • Thousands of happy customers
  • 24x7x365 live agent support
  • 98% customer satisfaction

Communications Automation Platform

SmartFlows

Build automated AI-enabled omnichannel workflows.

APIs and integrations

Leverage our open communications APIs for your business, web, and mobile apps.

SmartEngage

Easily send omnichannel campaigns to your customers and employees.

AI and Bots

Automate processes and enhance your customer experience by implementing AI.

Insights

Make better business decisions with rich on-demand analytics.

Messaging

Add SMS and social messaging to better connect with your customers.

International reach

Countries

200+

Voice and SMS connectivity for wherever in the world your customers take you.

Carrier relationships

130

Interoperability with carrier partners for global reach.

Mobile carriers

845

Global interconnectivity with leading mobile providers.

Compliance

GDPR

Built to meet the regulatory requirements of the most demanding enterprises including GDPR, HIPPA, PCI, and CDPA.