SmartWorker Bundles

1. Bundles Description.

1.1 IntelePeer will provide the SmartWorkerTM Bundles as a communications automation solution supported by a combination of the Services as identified and governed herein, as described further in the table below:

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BUNDLES DESCRIPTIONRATING MODEL GOLDPlatinum
SmartWorker Bundles
Automation Service
Included in Tier
SmartFlowsUp to 10 Interactions each month per Bundle across all SmartFlow templates created XX
Automation VoiceXX
Automation Messaging – SMS/MMSExcludes any fees associated with SMS/MMS registration/violation and other carrier pass through fees associated with offering the service 

XX
SmartCommunicatorX
Outbound Voice ServicesUnlimited 
  
Includes Local and Long Distance Traffic for 48 Contiguous States and Hawaii Only  
 
Excludes Traffic terminating to Alaska and International Destinations
XX
Toll-Free Voice ServiceUnlimited 
 
Unlimited

Traffic as defined in Toll-Free Voice Services Attachment, except for Traffic originating from Alaska, Guam, Hawaii, Puerto Rico, Saipan, US Virgin Islands and Canada 
XX
Inbound Voice ServiceUnlimited XX
DID or Toll Free Numbers  
(Assigned or Ported) 
Includes 1 DID Number or Toll Free Number per user 
Includes Set Up Fee 
Includes Port Fee  
XX
DID – Caller ID Name Delivery Includes 1 per user 
Includes Set Up Fee
XX
DID – Directory Listing Included XX
Emergency Services Unlimited XX
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1.2 SmartWorker Bundles are packaged products which are ordered, deployed and billed based on the number of Bundles the Customer orders.

1.3 IntelePeer bundles a number of discrete Service components into each of the SmartWorker Bundles offered, which may be supplemented or revised from time-to-time at IntelePeer’s sole discretion. IntelePeer will provide 30 days written notice of any material changes to the content of the SmartWorker Bundles. IntelePeer will provide any Service components with a Service Attachment in this Agreement pursuant to the terms of that corresponding Attachment, except that IntelePeer will provide the Services as set forth in Section 1.1.

1.4 Telephone Numbers. IntelePeer will provide temporary no-charge DID telephone numbers during the period required to complete the port-in of Customer’s existing telephone numbers. These telephone numbers will be provided on a one for one basis for each telephone number port-in ordered, and cannot be provided for specific rate centers. These telephone numbers will not count towards a Customer’s allocation for the SmartWorker Bundles. IntelePeer will retain ownership of these telephone numbers and will automatically disconnect the numbers upon completion of a Customer port-in request.

1.5 Emergency Services. FOR ANY OUTBOUND VOICE SERVICES CUSTOMER UTILIZES INDEPENDENT OF THE CAP PLATFORM, CUSTOMER AGREES THAT BY EXECUTING THE AUTOMATION SERVICES ATTACHMENT AND AS A CONDITION OF ORDERING ANY SERVICES HEREUNDER, CUSTOMER FURTHER ACKNOWLEDGES THAT THE ONLINE TERMS FOR THE EMERGENCY SERVICE AT WWW.INTELEPEER.AI/TERMS/EMERGENCY-SERVICES/ ARE INCORPORATED BY REFERENCE INTO THIS AGREEMENT AS AN ADDITIONAL ATTACHMENT TO GOVERN THE PROVISION OF SUCH SERVICES BY INTELEPEER UNDER THIS AGREEMENT, AND MAY BE REVISED BY INTELEPEER FROM TIME TO TIME WITHOUT ADDITIONAL NOTICE.

2. Rates.

2.1 IntelePeer will make available to Customer the Service components of each SmartWorker Bundle based on the Rates, and associated conditions outlined in the Customer’s Order Form. In addition to the Rates in Customer’s Order Form, IntelePeer may charge any applicable fees as otherwise set forth in this Agreement, including but not limited to Taxes and Additional Surcharges.

3. Fair Usage Policy for SmartWorker Bundles.

The Prohibited Uses for SmartWorker Bundles include without limitation:

(i) connecting to any device, computer or telephone system, which can either (a) place calls in an automated fashion (such as any predictive dialer, auto-dialer or robodialer), (b) makes routing choices based on the cost of a call (such as a least cost routing engine), or (c) automatically distribute calls based on location, time zone, department, skill-based or other method;

(ii) traffic patterns which fail to conform either on a monthly average basis with the thresholds in the Additional Surcharge Section for the Services in the respective Attachments, or to a natural distribution across RBOC, ILEC, CLEC and wireless destinations;

(iii) reselling the SmartWorker Bundles under any circumstances;

(iv) the minutes for Toll Free Voice Services in SmartWorker Bundles exceed ten percent (10%) of the total minutes of usage generated for all Services in any given billing cycle;

(v) sharing a single SmartWorker Bundle between multiple users via a PBX, call center, computer or any other means;

(vi) using SmartWorker Bundle not associated with a DID Number provided by IntelePeer; or

(vii) usage inconsistent with the parameters set forth in the Rating Model.