Download datasheet
Ensure a seamless customer experience and communications when disaster strikes
Electric, gas, and energy companies need a reliable communications automation platform to ensure their businesses stay up and running, even during the most unexpected events. IntelePeer helps modernize legacy utility communications systems for disasters with regulatory compliance, enhanced reliability, and a consistent customer experience.
For more information on IntelePeer for utilities, visit intelepeer.ai/how-we-deliver/utilities
Revolutionizing utility operations
An enterprise utility company leads the charge with a remarkable 53% reduction in agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
Solutions
SmartQueuing
Ensure no calls are dropped during influx of traffic
Payment processing
Allow customers to easily pay bills over the phone
Employee and customer alerts
Send automated SMS, phone and chat messages
Two-factor authentication
Verify the identity of your customers
Built-in capabilities
High security
Data encryption, fraud monitoring and spam filtering
Failover
Protect your communication system from failure with full redundancy
White glove support
24/7/365 customer support and managed services capabilities
Dynamic 911
Enable 911 emergency calling from any location
Benefits
Improves CX
Deliver seamless omnichannel customer experiences
Increases agility
Adjust communication flows from any location
Optimizes legacy networks
Get access to easy, low-cost upgrades with the cloud works
Supports digital transformation
Deliver fast and easy modernization with cloud
Are you ready to transform your transportation organization?
IntelePeer is offering a generative AI and automation Customer Interaction Intent Study to 25 lucky companies. The complimentary study is valued at $25,000 and will help you accelerate your customer engagement. Reserve a Customer Interaction Intent Study with IntelePeer now. Scan the QR code or click to view.