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Boost ROI and customer loyalty with Smart Automation
By 2025, AI will power 95% of all customer interactions. Future growth and customer retention for businesses depends on creating personalized, accurate, and fast customer experiences across all communication channels.
IntelePeer’s CAP delivers a turn-key, personalized, omnichannel experience with robust AI, integration, analytics, and self-service capabilities. Businesses can now significantly optimize their sales, customer satisfaction, and advocacy programs.
Benefits of CAP
Improved:
- Sales conversions
- Cross-sell and upsell conversions
- Customer experience
- Customer satisfaction and retention
- Customer survey response rate
- Staff productivity
- Call completion rates
Decreased:
- Staffing costs
- Call resolution times
- Downtime
- Outage costs
- Appointment cancellation rates
Intelepeer’s Smart Automation includes:
Solutions for the contact center
Modernize your contact center capabilities with automation, self-service, and advanced analytics. IntelePeer’s Smart Automation layers over the top of current infrastructure, allowing organizations to modernize without ripping and replacing.
SmartAgent™ | Bolster your customer service with accelerated inbound automation capabilities.
- SmartQueuing™
- Dual-tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- MMS
- Rules-based directive speech
- Conversational AI
- Call transcription
- Call recording
- Text-to-speech (TTS)
SmartEngage™ | Reach customers and increase sales ROI with robust outbound automation capabilities.
- Dynamic campaign rate controls
- Voicemail detection
- Campaign scheduler
- Outbound text-to-speech
- Automated retry
- Local caller ID per campaign
- Speech recognition
- Voicemail detection
SmartWorker™: Solutions for employee automation
Empower enterprise workers to self-serve and co-create their own experiences utilizing text messages, calls, chatbots, and live chat.
Collaboration
- SmartCommunicator™ for Microsoft Teams
- Messaging
- Voice
Built-in capabilities
- Caller ID Reputation Management
- CRM and application integrations
- Emergency preparedness
- High security