Empower the customer experience with IntelePeer’s Communications Automation Platform (CAP)

Boost ROI and customer loyalty with Smart Automation

By 2025, AI will power 95% of all customer interactions. Future growth and customer retention for businesses depends on creating personalized, accurate, and fast customer experiences across all communication channels.

IntelePeer’s CAP delivers a turn-key, personalized, omnichannel experience with robust AI, integration, analytics, and self-service capabilities. Businesses can now significantly optimize their sales, customer satisfaction, and advocacy programs.

Benefits of CAP

  • Sales conversions
  • Cross-sell and upsell conversions
  • Customer experience
  • Customer satisfaction and retention
  • Customer survey response rate
  • Staff productivity
  • Call completion rates
  • Staffing costs
  • Call resolution times
  • Downtime
  • Outage costs
  • Appointment cancellation rates

Intelepeer’s Smart Automation includes:

Solutions for the contact center

Modernize your contact center capabilities with automation, self-service, and advanced analytics. IntelePeer’s Smart Automation layers over the top of current infrastructure, allowing organizations to modernize without ripping and replacing.

SmartAgent™ | Bolster your customer service with accelerated inbound automation capabilities.

  • SmartQueuing™
  • Dual-tone multi-frequency (DTMF)
  • Interactive voice response (IVR)
  • MMS
  • Rules-based directive speech
  • Conversational AI
  • Call transcription
  • Call recording
  • Text-to-speech (TTS)

SmartEngage™ | Reach customers and increase sales ROI with robust outbound automation capabilities.

  • Dynamic campaign rate controls
  • Voicemail detection
  • Campaign scheduler
  • Outbound text-to-speech
  • Automated retry
  • Local caller ID per campaign
  • Speech recognition
  • Voicemail detection
SmartWorker™: Solutions for employee automation

Empower enterprise workers to self-serve and co-create their own experiences utilizing text messages, calls, chatbots, and live chat.


  • SmartCommunicator™ for Microsoft Teams
  • Messaging
  • Voice

Built-in capabilities

  • Caller ID Reputation Management
  • CRM and application integrations
  • Emergency preparedness
  • High security