Communications Platform as a Service

Download datasheet

Business communications for more than just simple interactions

IntelePeer’s Communications Platform as a Service (CPaaS) lets you seamlessly integrate omni-channel communications into your customer experience and business workflows for a complete communications experience. Designed to solve the challenges and complex needs of mid-size to large enterprises, IntelePeer’s Communications Platform can be used to deliver world-class communications experiences, create more effective customer interactions, and improve business processes

Quickly implement solutions with our ready-to-use applications, or leverage our open APIs for more customization and to build your own applications. Easily create more effective interactions with automation, AI, and real-time interaction management. Use our third-party integrations to enable your business applications to respond to inbound communications and trigger outbound notifications or workflows. Access actionable analytics and visual insights to improve your customer experience and communication strategies.

Enhance processes across the business

Customer service
Optimize customer support with self-service options, trouble ticket status notifications, and feedback gathering and responses.

Marketing
Create a personalized journey for your customers with SMS, voice, chat, and email campaigns to increase customer engagement while streamlining processes for your team.

Human resources
Send out company-wide notifications and easily handle employee requests such as scheduling or benefits administration with chatbots.

Finance
Integrate with billing systems and improve processes with payment reminders and collection, two-factor authentication, and balance checks.

IT
Easily deploy and integrate into your existing infrastructure, streamline trouble tickets, send internal alerts, and gain real-time visibility across your network to make better decisions.