Tech Tuesday: Lisa Santry, Account Development Manager

Aug 9, 2022

2 minutes

Welcome to another edition of IntelePeer’s Tech Tuesday series. This week Lisa Santry, Account Development Manager, walks us through her tech and telecom experience and gives us some great advice.

1. How did you end up in the Tech Industry?

I began my telecom career at US West, which became Qwest. I started in the Wireless group as a fluke when I gave my younger brother a ride to his qualification test for a position at US West Wireless.

Rather than sit in the lobby and wait for him, I ended up taking the same test when offered the opportunity. Fate intervened, and I was offered a position on the spot. It probably doesn’t hurt that I was brought up a Bell Baby, as my dad had a long career working for Mountain Bell, AT&T, and Avaya.

Working for US West, I found that I enjoyed being with people and learning about the new technologies that were evolving. I eventually worked my way into training and then into the Customer Advocacy group, where I helped solve customer complaints with the BBB and FCC.

2. What technology do you use the most – whether in your personal or professional life?

I think the AI tool I use the most is my Amazon Alexa, which I won at a sales kickoff. I can tell it to turn on our lights inside and outside the house and send our dog treats through Furbo. We also use it to reorder items on Amazon when needed. I can’t wait to own a house and see how I can incorporate it with household items like a smart refrigerator or oven.

3. What was the most challenging aspect of your career and how did you overcome it?

I think the most challenging aspect of my career to date was how to transition from a customer service position to a leadership position. There was a particular time where I found I was burning myself out and taking it out on my coworkers and customers. Rather than asking for help, I was assuming I was being passed over and unappreciated.

I was extremely fortunate that senior teammates and leaders were able to see past this and take an interest in helping me learn to be a better leader. Through their coaching and continued support, not only was I able to turn the corner, but I continue to develop my leadership skills and become an increasingly productive team member.

4. Any advice for women who want to join the Tech Industry?

Be confident, ask questions and look for a mentor. There are so many women and men out there who want to see you succeeded. Don’t be afraid to start at the bottom. The technology industry is exploding and has huge opportunities for you to do the same.

5. What advice would you give your younger self who is just starting in the workforce?

Look for a mentor, ask questions, and don’t get comfortable with where you’re at. You are worth so much more. You can do the unimaginable.

Knowledge is power.

Subscribe to the IntelePeer newsletter and you’ll receive monthly educational content on how to streamline communications and operations with customer service automation.