IntelePeer's SmartAgent^™ is on duty, 24/7...

Request type:

Appt. booking | New patient
Patient Insurance:

Ethereum | Accepted
Booking time:

Thurs, March 28 | 3 PM PT

Patient information:

Wood, Chris | Jan 10 1980
Action:

Patient profile created
Action:

Sent SMS to patient

Action:

Sent SMS to patient
Action:

Updates practice schedule
Action:

Emailed practice of booking

Hello! Thank you for calling Summit Valley Health. I'm Sam, your virtual assistant. How can I help you today?
Hi, Sam. I recently moved to the area and I want to see if I can schedule an appointment with one of your doctors.
Sure, I can help you with that. Before we get started, can you tell me your name?
Yes, it's Chris Wood.
Hi, Chris. We are accepting new patients at our practice. However, I need to confirm that we accept your insurance. What insurance do you have?
I have Ethereum Platinum PPO.
Thank you. We have a few doctors that are in-network providers for Ethereum. Can you tell me why you need to be seen?
Yeah, I've been having pain in my right knee for about two weeks.
I see. I'm sorry to hear that. Unfortunately, I don't have an availability this week. But I can get you in to see Dr. Anthony Smith next Thursday, March 28th at 3 p.m.
Will that work for you?
Do you have anything sooner than that?
I'm sorry, Chris, that's our earliest opening. Would you still like to schedule the appointment?
Yes, please.
Okay. I'll need to collect some additional information from you to get you set up in our system. Let's start with your birthdate.
My birthdate is January 10th, 1980.
Thank you. Could you provide your address and telephone number?
Sure. My address is 1958 Spruce Creek Drive,
Las Vegas, NV 89135 and my phone number is
(702) 677-3134.
Thanks. I also need the Member ID number from your insurance card.
Let me get my card. Okay, it's 578201659.
Thank you. I've created a profile for you. You'll need to complete some new-patient paperwork before you come in. Do I have your permission to send you a text message with a link to our online portal?
Yes, that's fine.
Okay, you should be receiving the message shortly.
I just received it.
When you have time, please use the link to complete your new-patient intake forms.
Okay.
Great. Your appointment with Dr. Anthony Smith is scheduled for Thursday, March 28th at 3 p.m. I'll send you a text message with the confirmation and address for our offices. Do you have any other questions?
No, I'm good, thanks.
Thank you, Chris. We look forward to seeing you soon. Goodbye.

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Healthcare innovation in action

Engage patients, recover revenue, scale fast.

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AI that meets healthcare where it is

Healthcare organizations — from DSOs and radiology groups to orthopedic, eye care, and multi-state health systems — run on constant communication: scheduling, verifying, reminding, triaging, and coordinating care. But rising patient demand, staffing shortages, and disconnected systems make every step harder than it needs to be.

IntelePeer brings AI-powered patient engagement, conversational analytics, and virtual agents that automate these workflows at scale. The result is faster access to care, less manual work for clinical and front-office teams, and a better patient experience — all without waiting for an EMR replacement or major system upgrade, and with analytics that show exactly what is working.

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Outcomes that matter

This is where AI stops being theoretical. Dental networks lower no-show rates and fill schedules. Radiology practices smooth intake and follow-up. Orthopedic and eye care clinics coordinate care faster. Health systems free staff from repetitive tasks and improve patient satisfaction.

Across every subvertical, AI becomes a force multiplier: faster operations, cleaner data, and measurable revenue impact.

“SmartOffice will complement our investment in clinical AI to engage patients on their preferred communications channels, delivering personalized conversations all the while improving operational efficiencies”

Dr. Michael Scialabba

Chief Clinical and Operations Officer

Unio decreases patient no-show rates by 25%.

“With a very cost-effective automation solution, IntelePeer’s SmartAgent, it makes it a no brainer.”

Will Alexander

CIO & SVP of Enterprise Operations

“Jefferson Dental’s 70+ locations needed to reduce missed appointments and deliver seamless appointment management via voice, text, and digital channels.”

67%

Communications automation in 45 days

Data and voice costs have gone down by about $500K as SimonMed has expanded by around 70%.

A healthcare company deflected over 46% of calls from live agents with self-service options. IntelePeer’s Smart™ products plus Managed Solutions automated call flow for inbound and outbound interactions.

46%

call deflection

“IntelePeer’s platform allowed us to quickly and easily deploy sophisticated patient engagement solutions that delivered immediate results. Their flexibility, partnership approach, and rapid proof of value set them apart from other vendors.”

Geoff Wayne

CEO at Jefferson Dental & Orthodontics

AI + automation built for healthcare workflows

Our platform was designed for clinical and operational realities.

We don’t retrofit generic customer and patient experience (CX, PX)

We automate real clinical and admin workflows.

AI that delivers measurable outcomes

60%+ automation in 30–60 days. ROI in under 90 days.

Enterprise-grade analytics

See every interaction with transcripts, sentiment, outcomes, and journey data, so performance and quality are always visible.

Patient experience meets operational efficiency

Better access. Lower wait times. Higher visit completion. Real revenue lift.

A partner, not a platform drop-off

Our Managed Services team co-builds, monitors, and continuously optimizes automation.

Built for safe, compliant
healthcare use

HIPAA-ready, PHI-secure, and designed with guardrails that keep patient interactions accurate and trusted.

THE INTEGRATED ECOSYSTEM

Your technology doesn’t need replacement — it needs an extra layer of intelligence.

IntelePeer connects directly with EMR, EHR, and PMS platforms — and integrates with leading contact center, CRM, and analytics platforms so data and automation stay in sync.