SmartOffice Bundles

1. Bundles Description.

1.1 IntelePeer will provide the SmartOffice^TM Bundles as a communications automation solution supported by a combination of the Service components as identified and governed herein, as described further in the table below:

1.2 SmartOffice Bundles are packaged products which are ordered, deployed as a Bundle, and can be supplemented by ordering any of the available Add-Ons. Customer may order any quantity of Bundles at any of the SmartOffice Bundle tiers. If Customer exceeds the Interactions cap in any month under a particular Bundle, IntelePeer reserves the right to impose an Overage charge on that Bundle as described in Section 2.1.

1.3 IntelePeer bundles a number of discrete Service components into each of the SmartOffice Bundles offered, which may be supplemented or revised from time-to-time at IntelePeer’s sole discretion. IntelePeer will provide 30 days written notice of any material changes to the content of the SmartOffice Bundles. IntelePeer will provide any Service components with a Service Attachment in this Agreement pursuant to the terms of that corresponding Attachment, except that IntelePeer will provide the Services as set forth in Section 1.1.

1.4 Third Party Voice Services. Customer may configure a SmartFlow to forward voice calls within a SmartFlow to or from the CAP platform using their voice telephony services from its third party voice provider; provided that Customer is solely responsible for configuring its SmartFlow with a unique, no-charge telephone number made available by IntelePeer under Section 1.4.5 of the Automation Services Attachment to establish the necessary call forwarding. For these SmartFlows, IntelePeer will retain ownership of these telephone numbers and will automatically disconnect the numbers upon decommissioning of the Customer’s SmartFlow utilizing the telephone number. Any offering purchased by Customer from a third party voice provider under this Section will be considered third party Application from a Carrier pursuant to the Agreement, for which Customer assumes all risk and responsibility for the actions or inactions of the third party provider or their voice services.

1.5 Emergency Services. FOR ANY OUTBOUND VOICE SERVICES CUSTOMER UTILIZES INDEPENDENT OF CAP PLATFORM, CUSTOMER AGREES THAT BY EXECUTING THIS ATTACHMENT AND AS A CONDITION OF ORDERING ANY SERVICES HEREUNDER, CUSTOMER FURTHER ACKNOWLEDGES THAT THE ONLINE TERMS FOR THE EMERGENCY SERVICE AT HTTPS://INTELEPEER.AI/TERMS/EMERGENCY-SERVICES ARE INCORPORATED BY REFERENCE INTO THIS AGREEMENT TO GOVERN THE PROVISION OF SUCH SERVICES BY INTELEPEER UNDER THIS AGREEMENT, AND MAY BE REVISED BY INTELEPEER FROM TIME TO TIME WITHOUT ADDITIONAL NOTICE.

2. Rates. IntelePeer will make available to Customer the Service components of each SmartOffice Bundle, or any Add-Ons ordered, based on the Rates, and associated conditions outlined in the Customer’s Order Form. The Order Form also sets forth the amount of any Overage charge applied each month, such as the Customer exceeding any Interactions for a Bundle. In addition to the Rates in Customer’s Order Form, IntelePeer may charge any applicable fees as otherwise set forth in this Agreement, including but not limited to Taxes and Additional Surcharges.

3. Fair Usage Policy for SmartOffice Bundles.

The Prohibited Uses for SmartOffice Bundles include without limitation:

(i) connecting to any device, computer or telephone system, which can either (a) place calls in an automated fashion (such as any predictive dialer, auto-dialer or robodialer), (b) makes routing choices based on the cost of a call (such as a least cost routing engine), or (c) automatically distribute calls based on location, time zone, department, skill-based or other method;

(ii) traffic patterns which fail to conform either on a monthly average basis with the thresholds in the Additional Surcharge Section for the Services in the respective Attachments, or to a natural distribution across RBOC, ILEC, CLEC and wireless destinations;

(iii) reselling the SmartOffice Bundles under any circumstances; or

(iv) usage inconsistent with the parameters set forth in the Rating Model.