SmartWorker Bundles

1. Bundles Description.

1.1 IntelePeer will provide the SmartWorker^TM Bundles as a communications automation solution supported by a combination of the Services as identified and governed herein, as described further in the table below:

1.2 SmartWorker Bundles are packaged products which are ordered, deployed and billed as a Bundle, and can be supplemented by ordering any of the available Add-Ons.

1.3 IntelePeer bundles a number of discrete Service components into each of the SmartWorker Bundles offered, which may be supplemented or revised from time-to-time at IntelePeer’s sole discretion. IntelePeer will provide 30 days written notice of any material changes to the content of the SmartWorker Bundles. IntelePeer will provide any Service components with a Service Attachment in this Agreement pursuant to the terms of that corresponding Attachment, except that IntelePeer will provide the Services as set forth in Section 1.1.

1.4 Telephone Numbers. IntelePeer will provide temporary no-charge DID telephone numbers during the period required to complete the port-in of Customer’s existing telephone numbers. These telephone numbers will be provided on a one for one basis for each telephone number port-in ordered, and cannot be provided for specific rate centers. These telephone numbers will not count towards a Customer’s allocation for the SmartWorker Bundles. IntelePeer will retain ownership of these telephone numbers and will automatically disconnect the numbers upon completion of a Customer port-in request.

1.5 Emergency Services. FOR ANY OUTBOUND VOICE SERVICES CUSTOMER UTILIZES INDEPENDENT OF THE CAP PLATFORM, CUSTOMER AGREES THAT BY EXECUTING THE AUTOMATION SERVICES ATTACHMENT AND AS A CONDITION OF ORDERING ANY SERVICES HEREUNDER, CUSTOMER FURTHER ACKNOWLEDGES THAT THE ONLINE TERMS FOR THE EMERGENCY SERVICE AT HTTPS://INTELEPEER.AI/TERMS/EMERGENCY-SERVICES ARE INCORPORATED BY REFERENCE INTO THIS AGREEMENT AS AN ADDITIONAL ATTACHMENT TO GOVERN THE PROVISION OF SUCH SERVICES BY INTELEPEER UNDER THIS AGREEMENT, AND MAY BE REVISED BY INTELEPEER FROM TIME TO TIME WITHOUT ADDITIONAL NOTICE.

2. Rates.

2.1 IntelePeer will make available to Customer the Service components of each SmartWorker Bundle, or any Add-Ons ordered, based on the Rates, and associated conditions outlined in the Customer’s Order Form. In addition to the Rates in Customer’s Order Form, IntelePeer may charge any applicable fees as otherwise set forth in this Agreement, including but not limited to Taxes and Additional Surcharges.

3. Fair Usage Policy for SmartWorker Bundles.

The Prohibited Uses for SmartWorker Bundles include without limitation:

(i) connecting to any device, computer or telephone system, which can either (a) place calls in an automated fashion (such as any predictive dialer, auto-dialer or robodialer), (b) makes routing choices based on the cost of a call (such as a least cost routing engine), or (c) automatically distribute calls based on location, time zone, department, skill-based or other method;

(ii) traffic patterns which fail to conform either on a monthly average basis with the thresholds in the Additional Surcharge Section for the Services in the respective Attachments, or to a natural distribution across RBOC, ILEC, CLEC and wireless destinations;

(iii) reselling the SmartWorker Bundles under any circumstances;

(iv) the minutes for Toll Free Voice Services in SmartWorker Bundles exceed ten percent (10%) of the total minutes of usage generated for all Services in any given billing cycle;

(v) sharing a single SmartWorker Bundle between multiple users via a PBX, call center, computer or any other means;

(vi) using SmartWorker Bundle not associated with a DID Number provided by IntelePeer; or

(vii) usage inconsistent with the parameters set forth in the Rating Model.