Generative AI + automation is changing the future of contact centers. But there are two more integral pieces to successfully implementing the technology: data and analytics.
Combining the intelligence of generative AI’s sentiment analysis with data and analytics crafts a deeper understanding of your business processes and customer interactions. The result is improved productivity and superior customer and agent experience.
Watch this webinar to learn how to combine generative AI, automation, data, and analytics, while simultaneously prioritizing security, privacy, and guardrails. You will learn how to:
- Use real-time data and analytics to tailor and improve the customer experience using generative AI.
- Automate 100% of call quality analysis and quality monitoring, while using the data to continuously train your generative AI model.
- Utilize data, analytics, and generative AI to create better communication workflow automations.
Are you ready to leverage generative + AI to streamline operations, achieve ROI, and improve customer experience? IntelePeer can help. Contact us today.