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Modernize outbound customer service for automation
IntelePeer’s outbound Communications Automation Platform for contact centers is helping businesses to boost ROI of outbound calls, SMS, chat, and other forms of communication to customers — improving agent productivity with an over-the-top approach. Businesses can now modernize their customer experience with the latest capabilities, while continuing to invest into their current infrastructure. For quicker implementation and a faster ROI, businesses have the power to drastically improve telemarketing, sales, customer surveys, debt collection, and customer retention.
Why SmartEngage? Get these benefits and more:
Increased sales
– Proactive outreach to customers
– Targeted demographics or market segments
Better efficiencies
– Personalized interactions and recommendations based on customer behavior
– More customer trust and loyalty and higher chances of successful sales
– Automation of routine calls and handling of routine customer calls
Higher customer retention
– Issue identification and resolution
– Better customer satisfaction and loyalty
– Increased repeat business and referrals
Cost savings
– Personalized outreach strategies
– Better results at a lower cost
Flexibility and scalability
– Quickly scale depending on business needs
– Flexible and adaptable solution for any size business
– Increase pool of agent talent with remote work
Improve data collection and analysis
– Optimized data and insights into customer behavior and preferences
– Identification of patterns and trends to optimize performance
SmartEngage takes automation to the next level for outbound interactions by offering simplified GOLD and DIAMOND bundles backed by the full power of SmartFlows automation.
This provides businesses with higher spend predictability based on the bulk quantity of outbound contact interactions, creating a clear path to growth by automation with a faster return on investment.
Contact us at contactcenter@intelepeer.com or visit intelepeer.ai/platform/smartengage for more information.
| Capability | SmartEngage GOLD | SmartEngage DIAMOND |
|---|---|---|
| Use pre-built (hidden) flows or build your own flow | ✓ | ✓ |
| Campaign scheduler | ✓ | ✓ |
| Selectable campaign execution rates – NEW | ✓ | ✓ |
| Settable caller ID | ✓ | ✓ |
| Campaign management APIs | ✓ | ✓ |
| Automated retry | ✓ | ✓ |
| Answering machine / voicemail detection | ✓ | ✓ |
| NLP (text-to-speech; speech recognition) | ✓ | ✓ |
| Call recording | ✓ | ✓ |
| Call transcription | ✓ | ✓ |
| List Management | ✓ | ✓ |
| Advanced integrations* | ✓ | ✓ |
| Campaign analytics and reporting* | ✓ | ✓ |
| Insights custom analytics*† | ✓ | ✓ |
| Other channels (MMS, email)** | ✓ | ✓ |
| Generative AI (SmartFlows “SAM” action, back-office capabilities in AI Hub and AI Services Platform)* | ✓ |
* Roadmap features
†Custom analytics not included in SmartEngage pricing. Requires additional purchase.
**Requires Managed Solutions package