As organizations launch and refine their customer experience transformation strategies, they must focus on delivering highly personalized, friction-free interactions across communication channels.

Many organizations have been challenged on how to achieve this level of customer engagement without incurring heavy development. Others simply don’t know how to get started.

Read this report by Metrigy to learn how organizations of all sizes are utilizing CPaaS to deliver on their goal of optimizing customer engagements with personalization and improving critical success metrics. Within the report you will:

  • Get a status report on CPaaS adoption
  • Discover how to use communication workflow automation to deliver personalization across the customer journey
  • Learn how the use of CPaaS can drive key success metrics and, ultimately, improve customer loyalty.

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