Senior technology executive joins leading communications automation provider to guide the evolution of its Smart Automation platform and AI initiatives
Dania Beach, FL, May 31, 2023 – IntelePeer, a leading Communications Automation Platform provider, announces the appointment of Sergey Galchenko to Chief Technology Officer. A proven leader with several patents, a wealth of technical expertise and deep knowledge of software product design and development, Mr. Galchenko will take the helm of IntelePeer’s AI-powered communications automation platform (CAP) and will spearhead the company’s integration of AI into its customer solutions.
“Sergey is a visionary whose talents and aptitude for leadership will be indispensable as IntelePeer continues to navigate an ever-changing technical landscape,” says IntelePeer President and CEO Frank Fawzi. “His experience architecting and implementing multiple technology-as-a-service offerings and innovative AI and ML platforms will be critical to our ongoing strategy. Additionally, Sergey’s ability to precisely articulate objectives and tasks while inspiring individuals to rally behind common goals will provide clear strategic direction for our future AI-centered initiatives.”
In addition to strengthening IntelePeer’s position as a dominant player in the communications automation category, Galchenko will similarly support customers via AI-enabled solutions that drive higher productivity, lower costs, and improve customer experience. In particular, Galchenko will direct the IntelePeer AI team as it infuses automation and generative AI features into all of IntelePeer’s products and applications to enhance their current capabilities, bringing greater value to customers.
Before joining IntelePeer, Galchenko held executive-level technology positions with organizations ranging from startups to multi-billion-dollar companies. At INTURN, he served as Chief Technology Officer and VP of Engineering, overseeing the implementation of new technology strategies and solutions. He was also Chief Technology Officer for Star2Star, where his responsibilities involved strategic technical leadership, and managing its applications portfolio. Likewise, Galchenko held the role of Technology Director at Jo-Ann Stores and was previously Chief Technology Officer at BroadVox. Galchenko holds an MBA from Myers University, Cleveland, OH, and a Master’s in Computer Science from Don State Technical University, Rostov-on-Don, Russian Federation.
“It is an exciting time to join IntelePeer, with the company recently being named a leader in the communications automation platform marketplace,” says Galchenko. “By drawing on my history working with modern design approaches, executing technology strategies, and orchestrating transformational projects, I’ll help support and guide the development of IntelePeer’s communication automation platform and generative AI offerings.”
For information about IntelePeer products and services, visit: www.intelepeer.ai.
IntelePeer simplifies communication automation for businesses and contact centers while lowering costs, enriching the customer experience and accelerating ROI. Its AI-powered Communications Automation Platform works seamlessly within existing business software and infrastructure, enabling brands to quickly and effortlessly automate complex processes. Built for business users, IntelePeer’s vendor-neutral platform and low- and no-code solutions leverage AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.